Shipping, Returns & Refunds New

Order Processing

• Orders are typically processed within 1–2 business days after confirmation.
• Orders placed on weekends or holidays are processed on the next working day.

Delivery Timelines

• Standard delivery timelines range between 3–7 business days, depending on your location.
• Delivery timelines are estimates and may vary due to logistics, weather, or external factors.

Shipping Coverage

• We currently ship across India.
• International shipping, if available, will be clearly mentioned at checkout.

Shipping Charges

• Shipping charges, if applicable, are displayed at checkout before payment.
• Any promotional free-shipping offers will be clearly communicated.

We take product safety and hygiene seriously.

Eligibility for Returns

Due to the nature of skincare products, opened or used products are not eligible for return.

Returns may be accepted only if:

• You receive a damaged, leaking, or incorrect product
• The issue is reported within 48 hours of delivery
• he product is unused, unopened, and in original packaging

How to Raise a Return Request

Please contact us at hello@skinq.com within 48 hours of delivery with:

• Order ID
• Clear images or videos of the issue
• A brief description of the problem

Our team will review the request and guide you on the next steps.

Refund Process

• Once a return request is approved, refunds will be processed to the original mode of payment.
• Refunds are typically completed within 7–10 business days after approval.

Non-Refundable Cases

Refunds will not be issued for:

• Used or opened products
• Change of mind or personal preference
• Incorrect address provided by the customer
• Delays caused by courier partners beyond our control

Cancellations

• Orders can be cancelled only before dispatch.
• Once an order is shipped, it cannot be cancelled.

To request a cancellation, contact us as soon as possible at hello@skinq.com.